Supporting people who use Apple products and services is my super power. From hardware upgrades and repairs to helping people navigate the incredibly broad range of excellent Apple products and their deep, powerful feature sets. It's the best time in history to be an Apple customer, but it can also be really overwhelming at times.

• Deciding which Apple products and services to buy, when to buy them so you maximize the return on your investment. And, when a non-Apple product might be a better fit.

• Purchasing, delivering, installing, migrating data, and making sure everything works for you and your family

• Coexisting efficiently with your business computer, phone, and VPN.

• Integrating non-Apple business apps and services from Microsoft, Google, and others

• Getting maximum value from iCloud, Siri, and Apple Intelligence

• Enjoying AppleTV, HomePod, and AirPods, 

• Integrating Apple Home, Apple Wallet, Apple Fitness, and CarPlay

• Learning how to use Apple's native apps, like Photos, Safari, Keynote, Numbers, and Pages

• Repairing hardware. If there's a guide for your project on iFixit, you can hire me to do it.

I help customers with their PCs:

• Installing/upgrading Windows to a new version

• Securing your computer with anti-virus protection and data backups

• Installing hardware upgrades, like memory, storage, networking, and graphics cards.

• Resolving configuration  issues and restoring functionality to peripherals that have stopped working

• Using Microsoft productivity software, like Office and Outlook

• Getting the most out of your Apple products and services on your PC

• Repairing hardware. If there's a guide for your project on iFixit, you can hire me to do it.

Data breaches have become normal. All of our passwords have been, and will continue to be compromised. What leaves some of us more vulnerable to suffering serious consequences as a result of a data breach is the persistent use of memorable passwords. 

I can help you learn how to use a good password keeper, and make the jump to using unguessable passwords (and other tools) that will effectively eliminate you as a target for the most routine identity theft.

• Implementing secure passwords and PINs

• Securing your most important accounts using multi-factor authentication

• Selecting a password keeper that works best for your technology choices, and migrating your existing passwords to that new system

• Identifying, prioritizing and updating the security credentials in your  most critical accounts

• Understanding and implementing passkeys instead of passwords, where possible

• Making sure you have secure access to all of your passwords, on all of your devices

• Helping you share selected passwords with people you trust, such as family members

The time to start backing up is not after your hard drive fails, or your computer gets stolen, or some other unforeseen disaster happens. It is critical to make sure your data is backed up at all times.

When was the last time you backed up your computer? It will add time to the service call if I have to back you up before I start. 

• Minimally, I can get you backing up right away, using Time Machine or Windows Backup to an external drive (I always carry a new 2 TB USB hard drive with me, just in case you don't have one). This is inexpensive and straightforward, and the initial backup can usually be completed inside an hour. 

• Better still, we can get you backing up to the cloud as well. It's highly recommended that your back up to both a local device and to the cloud.

• Best practice is the "3-2-1" backup strategy. If you use your computer professionally, you need this level of resilience: 3 backups, 2 of them local, 1 more off site.  I normally implement this using the first two strategies above, plus an inexpensive NAS (network attached storage) device.

• For people who have a lot of digital data - content creators, for example - your NAS will provide 1 of your 2 local computer backups, and be an archive for all the data that doesn't need to be on your computers. The NAS can be configured to continuously back up to the cloud, as well.

• Recommending, purchasing, installing, connecting and configuring your new printer

• Using your printer's built in scanner, (or a stand alone scanner)

• Network configuration and wireless printing from computers and devices

• Replacing ink, toner, and paper

• Maintaining print heads to restore print quality

• Installing upgrades and peripherals

• Troubleshooting printer issues

Tech disasters happen. I can help you get through these hard times, and then make sure you are more well prepared in the future:

• Replacing lost, stolen or damaged computers and restoring all data

• Triaging and mitigating risk if you've been the victim of a phishing scam

• Restoring functionality to broken email accounts

• Safely removing accumulated data that's filling your hard drive and making it impossible to upgrade or even use your computer

• Repairing failed drives, screens, batteries

• Preparing in advance!