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Rates, etc.

Rate Sheet, Payment Details, Service Area, Travel Policy, Cancelation Policy, Backup Policy, Price Matching Policy, Satisfaction Guarantee, Environmental Responsibility

Free
Session

/hour

15 minute call

No billing required - it's free!

Book a Free Session

In-Person
Session

$120

/hour

One-hour minimum

Billed in 15-minute increments after the first hour.

Book an In-Person Session

Remote
Session

$120

/hour

Half-hour minimum.

Billed in 15-minute increments after the first half-hour.

Book a Remote Session

Overtime
Session

$180

/hour

Half-hour minimum

Billed in 15-minute increments after the first half-hour.

Book an Overtime Session

All new customers receive a $30 discount on their first paid session.

University students with proof of current, full time enrollment receive a 25% discounted rate.

People over 70 with a current ID receive a 25% discounted rate.

Payment Details

Payment is due upon completion of your session. Thank you.

I accept all major credit cards, Apple Pay, Google Pay, Venmo, PayPal, cash, checks, and ACH bank transfers.

I do not accept cryptocurrency.

Service Area

Enlarge map

I am based out of Oakland. I routinely travel all over the SF Bay Area.

Travel Policy

I never charge for travel to destinations within the orange "Free Travel" zone in the center the Service Area Map.

For destinations outside the "Free Travel" zone, the first 30 minutes of travel is still free. After that, I charge a travel fee of $60/hour, billed in 15 minute increments.

Details:

I will always notify you in advance if your destination is outside the free zone.
I will respectfully honor cancelations resulting from a misunderstanding of this travel policy.
For destinations outside the "Free Travel" zone, schedule permitting, I will always suggest alternative appointment times that may reduce travel time and minimize the travel fee. For example, shifting your appointment to a time that would avoid rush hour traffic. 🙌

Cancellation Policy

I never charge for cancellations more than 4 hours in advance. I completely understand that life can be chaotic, and will always do my best to be flexible and resilient.

Details:

I charge a $60 cancellation fee if an appointment is canceled less than 4 hours in advance of the scheduled start time.
A cancellation fee, if any, is due at the scheduled start time of your canceled session. I will send you an invoice.
If I have already started driving to your appointment when you cancel, the cancellation fee will include $60/hour for my actual drive time, billed in 15-minute increments.
If you pay a cancellation fee, but reschedule your appointment, I will credit you back 100% of the fee when we complete your rescheduled session. 🙌

Backup Policy

It is rare, but when servicing a computer or device with data stored on it, there is always a risk of data loss. I strongly recommend that customers maintain active daily backups. I always bring a new, spare backup drive with me, in case you want me to create a backup. I do charge for the backup drive, and I do charge for the time it takes to back up your data. If you do not have a backup, and you choose not to have me back up your data, (or, if your computer or device is already in a condition that makes it impossible to back it up prior to repair work), and data loss occurs as a result of my repair work, it is my policy to facilitate professional data recovery, if you choose it. Under no circumstances will I be responsible for the cost of data recovery, or accept any direct or indirect liability for the consequences of lost data or loss of use of your product or other equipment arising out of the services provided.

Price Matching Policy

Products on your bill will always be priced to match what you would pay for the same products if you purchased them yourself online on the day the product is installed. Occasional fluctuations in product pricing may result in a charge that doesn't match your expectations. If this happens, please let me know and I will gladly adjust the price to match, or issue a refund for the difference if you have already been charged.

Satisfaction Guarantee

Thank you for hiring me. I want you to be 100% satisfied with the work I do, the products I recommend and install, the outcomes I achieve, the value I deliver, and the way I conduct our business with one another. I strive to set realistic expectations from the outset, and to communicate in real time if new information emerges that might change what we've agreed to. I follow up with each customer at the end of every project to check in and confirm you are satisfied. I promise to keep an open mind and receive any critical feedback with grace and gratitude. If something doesn't sit well with you, please give me an opportunity to make it right. If the final result is not acceptable, for the portion of the work in question I will refund any payments made by you to date, and/or cancel any outstanding invoices due, up to, but not to exceed, 100% of your bill.

🙌

Environmental Responsibility

I work with local organizations to securely and responsibly e-waste or up-cycle any equipment I remove from your worksite. This includes computers, devices, networking equipment and cabling. I recycle all packaging - even typically difficult to recycle components like plastic bags and foam inserts. I remove all plastic debris from the worksite and recycle it, to reduce the risk of contaminating the natural world with microplastics. I travel using an electric vehicle that is powered by renewable solar energy.